Refund Policy

Refunds and Cancellations – Non-emergency

If you cannot attend the Conference, you may transfer your registration to another attendee or request a refund.

There will be no penalty for cancellations received on or before the date 30 days prior to the first day of the event. The full amount paid minus a 10% processing fee will be refunded.

A $25 fee will be assessed with the original registrant for transfers of registration to another attendee for the same conference.

A cancellation fee of 50% of registration costs will be applied for cancellations received between 29 to 10 days before the event.

No refund will be issued for cancellations received less than 10 days before the first day of the event, unless in accordance with the Emergency Policy below.

Transfers can only be made if requested by a deadline of 10 days prior to the conference.

All cancellations and requests for transfer must be sent in writing via e-mail to the mm17nyc@magemojo.com. Telephone requests will not be honored. Please email cancellations, if possible, and expect confirmation within five days.

We are not responsible for problems beyond our control such as weather conditions, etc. Refunds will be evaluated in these situations.

Emergency Illness or Death of Participant or Immediate Family Member

Refunds may be granted if an attendee is unable to attend the conference due to a family death, illness, or other extraordinary circumstance. In such a circumstance please send e-mail notification. Refunds will still be subject to the 10% processing fee.